Thank you for choosing Sitemap Buddy Software. We put a lot of effort into providing intuitive products and excellent customer service. This Refund Policy outlines the requirements and terms for requesting a refund on Sitemap Buddy Software.
1. Sitemap Buddy Software Refund Policy
Refund Window: We issue refunds for Sitemap Buddy Software, within 30 days of the original purchase date. Please contact us for help if you run into any problems downloading or obtaining our software.
2. Refund Eligibility
- Eligibility: Users are entitled to request a refund of the Sitemap Buddy Software License within 30 days of purchase under the following conditions:
- Faulty or Malfunctioning Software: in the event that the program malfunctions or is defective after purchase.
- Unresolved Technical Issues: In the event that technical issues crop up and our support staff is unable to fix them after trying administrative and Level-2 help.
- Failure to Perform: If there is no way to fix the software and it does not function as promised.
3. Refund Process:
- Request for Refund: Get in touch with our support staff to start a refund request at support@4n6soft.com with your order details and a description of the issue.
- Letter of Destruction: A refund will only be issued after you sign and return the Letter of Destruction, confirming that the software has been removed from your system.
- Processing Time: Once the Letter of Destruction is received, the refund will be processed within 15 days. If a delay is expected, we will notify you.
4. Non-Refundable Conditions
- Unwillingness to Upload Files: Refunds will not be granted if you are unwilling to upload data files to our FTP server for troubleshooting purposes.
- Pre-Purchase Evaluation: Refunds will not be issued to clients who purchased the software without evaluating it with the Free Demo Version.
- Successful Process Completion: Refunds are only applicable if the software fails to complete the intended process successfully.
- Misinterpretation and Installation Issues: Refunds will not be provided for issues such as misdirected emails, communication delays, accidental installation, or software not meeting minimum system requirements.
5. Responsibilities
Technical Support: Our group is dedicated to fixing any problems that may arise with the Sitemap Buddy program. If the software doesn't work as planned, we'll fix it or, if needed, give you a refund.
Misinterpretation: We are not responsible for any misinterpretation of the software’s promotional material. If clients need precise information, they should consult our support staff for advice.
6. Contact Us
If you have any questions regarding our Refund Policy or need to request a refund, please contact us at:
Email: support@4n6soft.com
We appreciate your understanding and thank you for using Sitemap Buddy Software.
